DRAFT — not legal advice. A biological, temperature-sensitive, single-use product has real limits on what can practically be refunded or returned — get this reviewed before publishing.
Refund Policy
Last updated: [DATE]
If your milk can't be processed
[Describe policy: e.g., full refund if milk fails safety testing before processing begins, since nothing has been done to it yet.]
Once processing has started
[Describe policy — most freeze-dry services in this category do not offer refunds once processing begins, since the milk itself has already been transformed and can't be "returned." State this clearly to set expectations.]
Damaged or lost in transit
[Describe policy for kits or finished powder lost/damaged by the carrier.]
How to request a refund
Contact us at [email protected] or via the contact form with your order number.