DRAFT — not legal advice. Confirm actual carrier, packaging, and cold-chain details with fulfillment operations before publishing — accuracy here matters for a biological, temperature-sensitive product.

Shipping Policy

Last updated: [DATE]

Outbound kit

We ship your collection kit (insulated cooler, ice packs, storage bags, prepaid return label) free of charge via [CARRIER]. Kits typically arrive within [X] business days of ordering.

Sending your milk to us

Pack frozen milk following the instructions included in your kit. Only ship on [Monday–Wednesday / confirm actual policy] to avoid milk thawing over a weekend in transit. [Add specific packing/temperature guidance.]

Processing & return shipping

Standard turnaround is [X weeks] from receipt of your milk. Rush processing (+25%) reduces this to [X days]. Your finished powder ships back via [CARRIER] at no additional cost.

Delays

[Describe policy for weather delays, lost packages, or damaged kits before publishing.]

Where we ship

[Confirm and list any states/territories that are excluded, if any.]